Welcome to Al Tasfiyah. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. General Information
Al Tasfiyah offers prayer caps, shawls, fragrances, attar, and Islamic lifestyle products through our online store. These Terms & Conditions apply to all visitors, customers, and users of our website.
2. Product Information
We try our best to display product details, colors, prices, and descriptions as accurately as possible. However, product colors may slightly vary due to screen settings, lighting, or photography.
3. Pricing
All product prices are listed on our website. Prices may change without prior notice. Any discounts, offers, or promotions will be valid only for the mentioned time period.
4. Orders
After placing an order, you will receive an order confirmation through email, SMS, or WhatsApp. Al Tasfiyah reserves the right to cancel or refuse any order due to product unavailability, incorrect pricing, incomplete details, or suspicious activity.
5. Payment
We may offer Cash on Delivery and selected online payment methods. Available payment options will be shown during checkout. Customers are responsible for providing correct payment and delivery details.
6. Shipping & Delivery
Orders are processed after confirmation and usually take 1–2 business days to prepare. Delivery time may vary depending on your location, courier availability, public holidays, or unexpected delays.
7. Returns & Exchanges
Return or exchange requests can be made within 7 days of receiving the order if the product is unused, in original packaging, and eligible under our Return & Exchange Policy. Fragrances and attar cannot be returned once opened or used, unless the item received is damaged, defective, or incorrect.
8. Order Cancellation
You can request order cancellation before the order is shipped. Once the order has been dispatched, cancellation may not be possible.
9. Customer Information
Customers must provide accurate name, phone number, email address, and shipping address. Al Tasfiyah will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete customer information.
10. Website Use
You agree not to misuse our website, attempt unauthorized access, copy content without permission, or use the website for any illegal or harmful activity.
11. Intellectual Property
All website content, including logo, images, product photos, text, graphics, and design, belongs to Al Tasfiyah or its respective owners. You may not copy, reproduce, or use our content without permission.
12. Limitation of Liability
Al Tasfiyah will not be responsible for indirect losses, delays caused by courier services, technical issues, or circumstances beyond our control. Our responsibility is limited to the value of the purchased product.
13. Changes to Terms
We may update these Terms & Conditions at any time. Any changes will be posted on this page, and continued use of our website means you accept the updated terms.
14. Contact Us
For any questions regarding these Terms & Conditions, please contact us:
Email: support@altasfiyah.com
Phone / WhatsApp: +92 3142427402